Material property, Purple, Azure, Violet, Font, Rectangle
Font
Purple, Rectangle, Violet, Font
Purple, Font, Rectangle, Line, Violet
Product, Purple, Font, Violet
Font, Rectangle
Purple, Rectangle, Font, Violet
Automotive lighting, Motor vehicle, Tire, Wheel, Hood, Purple, Car
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Purple, Violet

Twitch will benefit from our fully developed and scalable eco-system for the Asia market that serves industry pioneers in the high-tech space including some of the biggest banks, life sciences, and consumer goods companies, manufacturing companies, pharma sector and social media giants. We’ve selected two of our best sites in Asia to serve Twitch – Tokyo and Kuala Lumpur. ​

Audio equipment, Product, Purple, Font, Violet

reGENerate framework

reGENerate program will help twitch employees to:

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Wellness programs for Twitch

We further supplement health, safety, and environment awareness among our employees through mandatory online training and by conducting several online and classroom sessions. Some of our wellness initiatives and programs are:

PROGRAM FOR EMPLOYEES WORKING IN CONTENT MODERATION

A customized wellbeing program is designed to support the moderators and teams handling highly sensitive content. These are experimentally verified programs that ensure results are positive.

Hyper care program


TEAM LEADER SESSIONS

Daily sessions are facilitated with a wellbeing manager and counsellor. These are focused on helping team leads adapt their roles to the virtual and remote work setup.

Workshops



TEAM BUILDING ACTIVITIES / WORKSHOPS

The wellbeing team creates and leads virtual team builders, providing handouts and cheat sheets on areas such as work-life balance and tips for when WFH.

AI CHATBOT TO MEASURE AND IMPROVE EMPLOYEE SENTIMENT

An AI chatbot helps measure and improve employee sentiment and engagement at tenure milestones. We try to capture their immediate concerns and needs, so we can support them better. We also make sure managers have the tools to navigate sensitive conversations and support their employees.

Team builders




Amber



1:1 COUNSELLING ​

Counsellors are available on phone as per their shift timings. The associates can also have a 1—1 session on Zoom. The counselling session is almost akin to dropping in for an in-person session in a counselling room.

24x 7 online 1:1 counselling service




24X7 HELP DESK

There is a help desk equipped with trained psychologists to help agents and managers deal with the stress and anxiety brought on by work pressure and address their emotional needs. We have a similar support mechanism in the US with an EAP hotline.

Wellness help desk




GROUP SESSIONS ON PSYCHOEDUCATIONAL PROGRAMS

These sessions prepare agents to:

  • Manage loneliness and isolation
  • Self-regulate and maintain work schedules
  • Self-care and maintain zeal and motivation
  • Maintain work-life balance
  • Manage stress and panic
  • Inculcate the practice of sense-making, benefit finding, and positive thinking
  • Communicate while working online

24x 7 online 1:1 counselling service




Gesture
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Human body
Material property, Rectangle, Purple, Violet, Pink
Material property, Font
Material property, Font
Rectangle, Triangle, Font
PROTECTIVE

CORRECTIVE
OBLIGATORY

INDICATIVE

  • Innoculation training
  • Identifying distress signals
  • Managing emotions
  • Health camps
  • Stress management workshops
  • 24x7 counselling support
  • EASP helpline
  • Regular stress busters
  • VR/AR psychological interventions
  • Incentivized wellness
  • Emergency response planning


  • Floor walks
  • Manager’s feedback & reports
  • Counseller’s observations/inputs
  • Employee voice exercises
  • Pre and post counsellor assessment
  • Surveys for need identifications
  • Focus groups
  • Interviews