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Jessica
Cui

Global Operating Leader

Jessica has been working for 20 years in BPO outsourcing services across multiple industries and sites, serving the customer contact center, CO and SCM service lines. She has leadership experience in advancing a client organization's strategic direction and overall operations management, and cross development in Dalian, Tokyo, Fukuoka, Singapore and Kuala Lumpur. She has led the CO service management for a hi-tech client for 4 years and business management for Amazon for 3 years.

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Roshan Shetty

Regional Account Manager, Tokyo

Roshan has 20+ years of experience in managing contact center and content moderation processes, with 5+ years of experience managing trust & safety for hi-tech accounts. He was responsible for setting up and running the content moderation service line for Japan and Singapore for a large social media client.

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Prabal
Sonar

Regional Account Manager, Kuala Lumpur

Prabal has a strong operations background with hands-on expertise in leading operations across different verticals and geographies primarily in the area of customer service and trust & safety with various global hi-tech clients within Genpact. He is also a certified Six Sigma Black Belt professional with 3 years of project management experience.

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Adriana
Dan

Transitions Manager

Prabal has a strong operations background with hands-on expertise in leading operations across different verticals and geographies primarily in the area of customer service and trust & safety with various global hi-tech clients within Genpact. He is also a certified Six Sigma Black Belt professional with 3 years of project management experience.

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Esmond Lama

HR Leader, Kuala Lumpur

Esmond has 18+ years of a strong HR background with hands-on expertise in leading HR across different ​ ​ geographies. He is also Green Belt Six Sigma certified and has 5 years of project management experience.

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Rieko Koguchi

HR Leader,
Japan

Rieko has 20+ years of experience in HR, including business partner HR, recruiting, C&B, and training.

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Vejeps Ephi Kingsly

Lead Solution Architect, Trust & Safety Expert

Ephi is a tech graduate with advanced training in strategy and public policy design. He has spent the last 8 years learning and finding solutions to challenges in the evolving areas of technology and services.

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Mark
Childs

High Tech Global Sales & Accounts Leader

Mark is a champion of strategy and business services. He is passionate about future-focused offerings. He has over 25 years of experience in the consulting and business services industry.

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Ellen
Potter

Lead Client Partner for Amazon

Ellen is a passionate and high performing sales executive with 20 years of sales, leadership, and business development experience.

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JC Pratt

Global Relationship Manager for Twitch

JC is an experienced technology business leader with an entrepreneurial spirit and a passion for creating trusted communities. He helps platforms grow and scale challenges.

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Patrick Cogny

Global Business Leader, Hi-Tech, Manufacturing and Services

Partrick has served as the CEO for Genpact Europe from 2005 until mid 2011, where he led the company’s rapid geographic expansion, established a unique multilingual footprint across five countries, and developed a large portfolio of marquee European clients.

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Aashish Ramesh Manghani

Chief Operating Officer, Hi-Tech

Aashish leads global operations for businesses and executes silent operations across all regions, horizons, and delivery centers. He evolves new operating models and technology enabled operations in line with client’s future needs and transformation goals. He sets the stage for revenue growth through delivery and operational excellence.